Coaching & Mentoring - Developing Staff for the Future
By Barbara H. Irwin, HR Advisors Group, LLC
The day begins like any other. You focus on a project, ensure that schedules are met; you have the contractors all on site and you have a team of engineers working on the design. Things should be running smoothly so that you are able to move on to other work, but your office door is a revolving one.
One employee after another comes to you asking for advice on the work and questioning how to do things. At the end of the day, you look around at the walls of your office and realize that you will be here yet another evening to catch up. Why is that? You have a team, and they should be doing their jobs. Why do they continuously interrupt your work? If this sounds familiar, then perhaps it's time to look at a new approach to managing your staff.
When it comes to supervising people, there will always be challenges. Recognizing that you must take time to coach and mentor your staff, rather than just managing them, will help minimize the challenges you face. The approach to management has changed over the last few decades. According to Harriet Hankin, author of The New Workforce, this change has been caused by a shift in demographics.
Today, three generations work together and, soon, four generations will interact in the workplace. With each generation having different work ethics and attitudes towards work and family, management of people is definitely challenging. Understanding these changes and how each generation approaches work differently is valuable knowledge to have for effective leaders today and for the future.
Taking the time to learn about your people and gaining the knowledge and techniques of coaching and mentoring will be invaluable to you, your employees, and the organization as a whole.
What is coaching and mentoring?
Coaching focuses on using skills to achieve specific objectives within a given period. Mentoring enables an individual to follow in the path of an experienced colleague who can pass on knowledge and experience, as well as open doors to opportunities that might otherwise be out of reach.
The traditional way of management is rapidly disappearing. Instead of controlling and commanding, managers are coaching and empowering. Rather than conforming to procedures, there is diversity and flexibility among employers and staff. Using influence is much more successful with employees than exerting formal power. Leading and making changes is more valuable and influential than resisting change. Communication is key to the success of today's leaders and is the keystone to the coaching and mentoring process.
The Benefits of Coaching/Mentoring
For the manager: Coaching and mentoring support shared leadership responsibilities. You receive satisfaction from watching employees grow and excel, opportunities increase for successful delegation of responsibilities, and your reputation as an effective leader is enhanced.
For the employee: Coaching and mentoring help the employee grow and obtain a clearer picture of his or her career path. Skills are kept more current, and increased involvement in decision-making adds value to the organization. This ultimately contributes to the bigger picture, providing employees greater visibility and exposure to information and resources.
For the organization: Coaching and mentoring enhance worker satisfaction and productivity, resulting in a higher retention rate. Developing employees increases the organization's external reputation, thereby making recruitment easier. Employees are motivated and committed to corporate values and vision, which is a challenge for any organization in any industry today. Finally, coaching and mentoring enable employees to respond favorably to change, an inevitability in business today.
Tools to Use in Coaching and Mentoring
- Don't dictate - provide direction: Rather than perfunctory orders, employees want someone to encourage and persuade them to make the right decisions.
- Create a culture of continuous improvement: Providing positive feedback to employees on their daily tasks will encourage others to want to do a good job (e.g. "You did a great job today putting that plan together with the changes the client wanted…")
- Encourage and foster teamwork: Encourage people to work together and to shadow each other on projects. This will promote teamwork and result in a high-quality product that has been contributed to by all.
- Analyze the competencies needed and assess staff: Everyone has their strengths. Make sure you know the strengths of each member of your team, and secure a good match with the needed competencies. Ensure that you have the right staff to do the job.
- Provide opportunities for staff to grow and develop: Be creative. Get employees involved early so that they have an opportunity to learn a new aspect of the business and of their jobs.
- Encourage others to coach and mentor: Identify individuals on your staff who will benefit by coaching and developing other employees. There is no formula for who fits the job description as a coach and mentor. Today, you are seeing more and more cross-mentoring between generations. We learn from our own experiences as well as those of others.
- Take the time to develop and coach your employees: It takes time to coach and mentor employees, but it is time well spent. The rewards it will bring to you as a manager, to the individual employee, and to the organization will be rewarding to all.
- End result: Coaching and mentoring can help create an attitude in your staff that makes them say on a daily basis, "what a great place to work." This, in turn, provides a win for you the manager, a win for the employee, and a win for the organization.
Barbara Irwin is a principal with HR Advisors Group, LLC, a Human Resources Consulting firm focusing on strategic human resources solutions. She can be reached at bhirwin@hradvisorsgroup.com.
On the Move
Congratulations to Ronald L. Ewing, who was recently promoted to CEO from COO for Dewberry of Fairfax, VA. Dewberry is a 1,650-employee firm specializing in engineering, architecture, program management, geographic information, and environmental services.
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