Good marketing aids recruiting
By John P. Kreiss
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Do you consider marketing and recruiting to be separate, unrelated functions? Many firms do, and I believe that's a mistake that leads to missed opportunities to find new workers. Think about it. If your firm has a good reputation within the AEC industry, that reputation or brand is a valuable asset in landing new contracts. It's also valuable to recruiting because everybody would like to work for a firm that is successful and well regarded.
How do you develop a positive reputation? You certainly have to be good at what you do and serve clients well. But you also have to be good at getting the word out about your firm's accomplishments and capabilities, and that's where marketing and PR come in.
Traditionally, AEC firms have relied heavily on word-of-mouth to build their brands. Word-of-mouth is unquestionably one of the most effective marketing methods, but there are many others that also have high impact:
- Newsletters
- Trade show/conference presentations
- Brochures
- Professional organization memberships
- Web sites
- Targeted postcard mailings
- Op ed articles in trade publications
- Press releases
- White papers
All of these vehicles, and others, help to build your brand within target audiences, and can offer significant recruiting benefits. For example, when a principal from your firm speaks at a trade show, he or she communicates with representatives of other firms who may want to work for your firm someday. Or, if you get ink in an industry publication, potential recruits will read it.
Your primary goal in most marketing efforts is to build new business, but boosting recruiting should be a byproduct of these efforts. There are many ways, both overt and subtle, to inject messages in marketing vehicles that will give a boost to recruiting efforts, and most of them are relatively inexpensive.
Web site
Your web site should have a section devoted to employment where you list job openings, and give people an idea of the types of benefits you offer. You can also let potential recruits know what it's like to work at your firm. Describe the firm's culture, and highlight what your employees like about it. For instance, if your firm is fairly new and small, maybe you can provide new hires with the chance to more rapidly gain increased responsibility as compared to older, well-established firms. The pitch you give to recruits in the hiring process should be reflected on your employment section of the site.
Awards
Any awards you receive can be integrated in many types of marketing collateral. In addition to technical awards, accolades for community service, being named a "best-place-to-work", or any other type of HR-related achievement are all potential marketing fodder. In a brochure, for instance, you could add "recipient of 2004 Chamber of Commerce community service award" in the boilerplate statement about your firm. This statement can, in fact, be used on all of your marketing communications material.
Press releases
When your firm sends out a press release to announce a new contract or the completion of a prominent project, try to inject a statement about your firm's culture. For example, see if the owner is willing to add a quote for the release that cites your firm's superior teamwork ability and expertise in managing complex projects as keys to the project's success. Any statement from a client or business partner carries more weight than self-promotional ones. Those client testimonials impress recruits, as well as potential new clients.
Trade shows/conferences
When your firm sends staff to a booth or table at trade shows and conferences that draw potential new hires, have a recruiter attend. Display a brochure that pitches your firm as a great place to work. When your people circulate through the conference, encourage them to send people from other firms to your booth. Don't use a hard-sell approach, but do try to get others to visit your booth. If someone from another firm is looking for a change, he or she will have a great opportunity to find out what your firm has to offer. While you're at it, why not provide some basic marketing training for your recruiters? As they network at the show, they can act as adjunct salespeople and help identify potential new clients for your main salespeople.
Coordinate marketing with HR
In order to get the most "recruiting return" on the above marketing opportunities, HR and marketing need to collaborate closely. HR, having the experience of screening and interviewing candidates, can provide suggestions on how to appeal to potential recruits. Marketing can provide its expertise in honing recruiting pitches and developing any necessary written collateral, and organizing your presence at events.
While nobody has it easy finding top talent, firms that are good at marketing tend to have an advantage. Good marketing requires some investment, but it doesn't have to cost a fortune. Publishing an e-newsletter such as this one, for example, can be very cost effective. And piggybacking a recruiting message onto your usual marketing efforts makes them even more worthwhile.
What do you think? Let us know.
John Kreiss is President of SullivanKreiss.
He can be reached at jkreiss@sullivankreiss.com.
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